Additional terms and conditions
1.Prices and services
Approximate prices for accommodation and any other additional services are published in the presentation materials of the accommodation provider (web pages, leaflets, etc.).The customer, however, is bound only by the confirmed price stated in the accommodation voucher.The definite summary of confirmed services and prices can be found in the accomodation voucher. The accommodation provider is entitled to change the previously agreed upon parameters of his services in circumstances beyond his control (such as ‘act of God’/‘force majeure’).
2.Cancellation by customer
The client has the right to cancel the reservation at any time before arrival, in accordance with the conditions accepted at the time of booking and stated in the booking confirmation or accommodation voucher. The cancellation must be made in written electronic form (e-mail with confirmation) to contact@casamonteverde.ro or through the Alfred application. The time of cancellation is determined by the date and time when the e-mail was sent or the Alfred application was accessed.
For larger groups, an individually adjusted cancellation fee may be discussed.
The cancellation options are specified in the booking engine for each product. The policy will take effect at the time of booking.
In the case of larger groups an individually adjusted cancellation fee can be discussed.
Cancellation options are specified in the booking engine at each product. The policy will take affect at the moment of reservation .
The provider of accommodation (‘the landlord’) will not charge a cancellation fee in the following circumstances: family bereavement, hospitalization of the customer or a family member, serious illness, military call-up, natural disaster. In case of the aforementioned circumstances, the customer is required to provide proof within three days of the event’s occurrence.
3.Validity
These terms and conditions are an integral part of the reservation and accommodation voucher.
